Factors influencing patient satisfaction in home care services: A systematic review

Background Home care is an extension of hospital services that must be evaluated, coordinated, and educated to ensure proper care and accelerate recovery. The new concept of home care services can save costs and equipment. The purpose of this study was to determine the factors that influence patient satisfaction with home care services. Methods This study is a systematic review with PRISMA guidelines using three electronic databases ScienceDirect, Scopus, and Google Scholar. There were 228 articles with duplication reduction to 197 and narrowed down to 73 articles whose titles and abstracts were appropriate, but only 10 articles met the provisions in the full text. Literature search using the keywords Home Care Services AND Satisfaction, then the type of full-text article, in English and a publication period of 10 years. The data extraction process, irrelevant articles such as articles on patient satisfaction in nursing homes and out-of-home care were removed. PROSPERO approved the following research protocol number: CRD42023482315. Result Found factors that influence patient satisfaction with home care services. Conclusion There are fifteen aspects that affect patient satisfaction and two aspects that affect patient satisfaction in general in long-term home care. It is hoped that the results of this literature review can be used as a reference for hospital home care managers to pay attention to aspects that can affect satisfaction. The author realizes that the methods in the articles vary greatly, which is a deficiency in this systematic review.